Book Outlet Boosts Website Engagement Using Expansive Selection Of Experiences

Jessica WilliamsLast Updated: Featured Customer Stories, Retail

To drive interaction amongst website visitors, and ultimately drive book sales, Book Outlet has combined an expansive selection of digital marketing activations, including live weekly polls, Instagram and Twitter content feeds, and a growing number of quiz experiences for visitors to get involved with.


  • Utilize the dedicated hashtags #BookOutletHaul and #BookOutletBear to inspire social conversation and UGC creation
  • Create the ultimate ‘go-to’ social space to increase visitor dwell time on the Book Outlet website
  • Provide website visitors with engaging and interactive digital experiences
  • Display book recommendations to ultimately drive sales
  • Use poll results to capture audience insights surrounding book usage


From lighthearted comedy, to terrifying horrors, and educational scientific non-fiction, to romantic novels, Book Outlet is giving readers the best discounts across hundreds of different book genres. To capture the conversation, book collection photos and recommendations from customers, Book Outlet has used Wayin to create the ultimate ‘go-to’ social space on its website.

To capture audience insights surrounding book usage, Book Outlet has embedded a weekly live poll activation to the campaign page, where this week, visitors are being asked about their book collections. What’s more, to create the ultimate engaging social space, Book Outlet has published a selection of recent social posts from the readers of Instagram, filtering and publishing posts using the hashtags #BookOutletHaul and #BookOutletBear. This, paired with updates embedded directly from Book Outlet’s Twitter page, creates the perfect blend of authentic UGC and branded content.


As a way of driving interaction amongst visitors, and to increase user dwell time, Book Outlet has also featured a number of quiz experiences for participants can get involved with. And, with a countdown timer for each question and a limited number of time to answer, they have to be quick! On completion of the quiz, visitors are either shown the most popular book choices based on other participant’s quiz responses, or are provided with a recommended list of books which they can directly go on to purchase, in turn driving book sales.


To act as the ultimate ‘go-to’ space, Book Outlet has also featured ‘Vlogger Friends’ from the book community, and has included a selection of customer recommendations and reviews to be inspired by… what more could you need?



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